Apps behave strangely on my Android smartphone — what should I do?

Q: Apps behave strangely on my Android smartphone — what should I do?

Force stop the app, clear its cache, restart your device, update the app, and reinstall if the issue continues.

If a Kawai app is behaving unexpectedly on your Android device, try the following steps: Force stop the app and clear its cache via Settings > Apps > [App Name] > Storage > Clear Cache. Restart your device.

Ensure the app is updated to the latest version from Google Play. Verify that your device is running a supported version of Android. For connectivity issues, ensure Bluetooth is enabled and the piano is nearby.

If the app continues to behave incorrectly, uninstall and reinstall the app. If problems persist after reinstallation, contact Kawai support with details of the issue and your device model.