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KAWAI

Crafting exceptional pianos for over 95 years. Experience the harmony of traditional Japanese craftsmanship and innovative technology.

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Our Values

• Uncompromising quality and craftsmanship

• Innovation rooted in tradition

• Making music accessible to everyone

• Sustainable manufacturing practices

PressL

Crafting exceptional pianos for over 95 years. Experience the harmony of traditional Japanese craftsmanship and innovative technology.

Stay Connected

Join our community for piano insights, artist stories, and exclusive events.

Our Values

• Uncompromising quality and craftsmanship

• Innovation rooted in tradition

• Making music accessible to everyone

• Sustainable manufacturing practices

How do I report shipping damage on an instrument from Kawai's online store? | KAWAI FAQ

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How do I report shipping damage on an instrument from Kawai's online store?

Warranty & Defects

How do I report shipping damage on an instrument from Kawai's online store?

Report shipping damage within 5 days of receipt by emailing [email protected] or calling TSD at (310) 631-1771 ext. 6867. Attach photos if possible.

Reports of shipping damage must be made within 5 days of receipt of the instrument.

Report physical or concealed damage to Kawai TSD via email at [email protected] or call (310) 631-1771 ext. 6867, Monday–Friday, 8am–5pm Pacific time. Attach supporting photos if possible. Include the model, serial number, and order number.

When Kawai determines return shipping is necessary, it is at no charge to you. Replacement instruments or parts will also be shipped at no charge.

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