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How should I handle returning a damaged instrument to Kawai? | KAWAI FAQ

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How should I handle returning a damaged instrument to Kawai?

Warranty & Defects

How should I handle returning a damaged instrument to Kawai?

Contact TSD for approval. Since shipping damage is not Kawai's direct responsibility, options include filing a claim with the shipper or parts replacement and labor reimbursement.

Contact TSD for approval to return damaged instruments. Since shipping damage is not Kawai's direct responsibility, TSD may discuss other options such as (a) filing a claim with the shipper or (b) parts replacement and labor reimbursement to repair damaged units.

Damaged units may not be returned for credit but will either be repaired or replaced by TSD.

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